Customer Success Manager

About the role

As a Customer Success Manager at SecuryxAI you will own the post-sale relationship for a portfolio of 30–50 accounts — driving product adoption, ensuring customers hit their compliance milestones, and securing renewals and expansions.

What you’ll do

• Own a portfolio of SMB and mid-market accounts from onboarding through renewal
• Conduct regular executive business reviews focused on compliance outcomes, not feature usage
• Build adoption playbooks tailored to customer compliance programs (SOC 2, ISO 27001, AI governance)
• Identify expansion opportunities and collaborate with Sales on upsell motions
• Escalate product issues and advocate for customer-specific feature needs with Product
• Track health scores, NPS, and renewal risk across the portfolio

What you’ll bring

• 4+ years in customer success, account management, or professional services at a SaaS company
• Experience managing technical products with security or compliance buyers
• Strong communication and executive presence
• Data-driven approach to measuring and improving customer health

Nice to have

• Background in GRC, security awareness, or compliance software CSM roles
• Understanding of how SOC 2 or ISO 27001 certification programs work
• Experience with Gainsight, ChurnZero, or similar CS platforms

What we offer

• Competitive equity + salary benchmarked to top-25% of market
• 100% remote-first (async-first culture)
• Unlimited PTO + company holidays
• Health, dental, vision insurance (US employees)
• $2,000/year learning & development budget
• Home office stipend ($500 setup + $100/month)
• Annual team offsite

Apply for this role

Fill out the form below. After submitting, please email your resume to careers@securyxai.com with your application ID (shown after submission).